Shipping & Returns

SHIPPING AND DELIVERY

Your order will be shipped within 3 business days. However, we do everything we can to send it out the next day or even the same day. Once shipped, please allow 1-5 business days for worldwide delivery. A signature may be required upon delivery. Shipping fees are non-refundable. Customers outside of the UK are responsible for all import duties and taxes.

 

On all our products, shipping is free. However, if you are seeing a shipping charge, this means you have a local distributor in your country. To avoid this shipping charge, waiting longer transit times, and paying unnecessary import tax, we recommend you use your local distributor. Click here to see if you have a local distributor in your country.

Taxes and Importing included with UK, US & Europe

Taxes and any importing fees are included in the final price within the UK, US and Europe. 


If you are ordering from outside the UK, US & Europe, please note that any import taxes or fees in your country are your responsibility. It’s a very easy process, and if any import taxes are due, your local customs agents will email or call you during the import process.

 

For US customers, please visit our US website celler8.us to avoid import fees and reduce delivery times.

RETURN POLICY

This product may be returned if postmarked within 30 days of receipt. Merchandise must be in excellent condition with all parts, accessories, and original packaging. Customer is responsible for return shipping fees.

REFUND POLICY

If you are not happy with your purchase and would like to return an item to us please contact a member of our team to discuss your options. How do you return goods to us?

 

Contact us with the reason for your return and details of your order via phone or email.

 

Once you receive confirmation from us, send your goods to our returns address. NewMedLtd, Station Road, Harrietsham, Kent, ME17 1JA, United Kingdom. Please include your order number or original invoice in your order so we can match up your return to an order and customer. We will issue you with a refund so long as you have complied with the terms of our returns and refund policy.

Where we ship

PEMF devices
Country/Region Shipping Cost
Worldwide (except specific countries listed below) Free
Hong Kong SAR, Norway, Macao SAR, Taiwan, Denmark, Sweden, Türkiye, Czechia, Australia £350

We ship PEMF devices and desktop red lights worldwide, with free shipping to most locations. However, if you see a shipping charge, it means a local distributor is available in your country. To avoid this shipping fee, longer delivery times, and unnecessary import taxes, please visit this page and fill out the form. We’ll connect you directly with your local CELLER8 supplier.

Full body red light therapy devices & full body red light therapy packages 
Country/Region Shipping Cost
United Kingdom & Ireland Free
Europe £450
United States & Canada $500
Rest of the World £500

All accessories
Country/Region Shipping Cost
Worldwide Free