Shipping & Returns

SHIPPING AND DELIVERY

Your order will be shipped within 3 business days. However, we do everything we can to send it out the next day or even the same day. Once shipped, please allow 1-5 business days for worldwide delivery. A signature may be required upon delivery. Shipping fees are non-refundable. Customs in your country may delay orders outside our normal delivery timeframes, but we will do our best to work with you to clear them quickly for any concerns.

 

On most of our products, shipping is free. However, if you are seeing a shipping charge, this means you have a local distributor in your country. To avoid this shipping charge, waiting longer transit times, and paying unnecessary import tax, we recommend you use your local distributor.  Click here to see if you have a local distributor in your country.

Taxes & import fees included (UK, USA, Canada, Europe & UAE)

Taxes and any importing fees are included in the final price within the UK, USA, Canada, Europe & UAE.


If you’re ordering from outside the UK, USA, Canada, Europe, or the UAE, please note that any import taxes or fees in your country will be your responsibility. It’s a very easy process, and if any import taxes are due, your local customs agents will email or call you during the import process.
 

For US customers, please visit our US website celler8.us to avoid import fees and reduce delivery times.

30 DAY RETURN POLICY

This product may be returned if postmarked within 30 days of receipt. Merchandise must be in excellent condition with all parts, accessories, and original packaging. Customer is responsible for return shipping fees and any importing tax and fees, outside the UK, which were paid by CELLER8 at time of delivery. We cannot be held accountable for any importing costs to your country as well as the returned product, however we are confident when you try CELLER8 devices, you will love them too much to return them!

REFUND POLICY

If you are not happy with your purchase and would like to return an item to us, please contact a member of our team to discuss your options. How do you return goods to us? Contact us with the reason for your return and details of your order via phone or email. Once you receive confirmation from us, send your goods to our returns address. NewMedLtd, Station Road, Harrietsham, Kent, ME17 1JA, United Kingdom. Please include your order number or original invoice in your order so we can match up your return to an order and customer. We will issue you with a refund so long as you have complied with the terms of our returns and refund policy. We do not make it difficult for you to get a return of your purchase. If you are not happy and we cannot help in any way, there is no questions asked and that’s our promise! of our returns and refund policy.

Shipping Availability & Cost

A select few countries will see a £350 shipping charge which is not detailed below, if you are seeing a shipping charge, this means you have a local distributor in your country. To avoid this shipping charge, waiting longer transit times, and paying unnecessary import tax, we recommend you use your local distributor.  Click here to see if you have a local distributor in your country.

CELLER8 PEMF Products & Bundles (not including CELLER8 Max)

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Free Shipping (taxes included)
United States & Canada Order via celler8.us (taxes included)
Australia Order via celler8.com.au (taxes included)
Middle East Free Shipping (taxes included)
Rest of world Free Shipping

CELLER8 Max Products & Bundles

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Not Currently Available
United States & Canada Order via celler8.us (taxes included)
Australia Order via celler8.com.au
Middle East £250 (taxes included)
Rest of world Not Currently Available

Desktop & Half Body Red Light Panel

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Not Currently Available
Middle East Free Shipping (taxes included)
United States & Canada Order via celler8.us (taxes included)
Australia Order via celler8.com.au (taxes included on desktop only)
Rest of world Not Currently Available

Desktop Biohacker Package

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Free Shipping (taxes included)
United States & Canada Order via celler8.us (taxes included)
Australia Order via celler8.com.au (taxes included)
Middle East Free Shipping (taxes included)
Rest of world Free Shipping

Half Body Biohacker Package

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Free Shipping (taxes included)
United States & Canada Order via celler8.us (taxes included)
Australia Order via celler8.com.au
Middle East Free Shipping (taxes included)
Rest of world Free Shipping

Full Body Red Light Panel & Full Body Biohacker Package

Country/Region Shipping Cost
United Kingdom & Ireland Free Shipping (taxes included)
Europe Not Currently Available
United States & Canada Visit celler8.us (taxes included)
Australia Visit celler8.com.au
Middle East £500 (taxes included)
Rest of world Not Currently Available

All Accessories

Orders consisting of accessories only with a total cart value under £150 will incur a £50 shipping charge. Accessory-only orders over £150 qualify for free shipping.

Country/Region Shipping Cost
United Kingdom & Ireland £50 or Free Shipping (taxes included)
Europe £50 or Free Shipping (taxes included)
United States & Canada Visit celler8.us (taxes included)
Australia Visit celler8.com.au (taxes included)
Middle East £50 or Free Shipping (taxes included)
Rest of world £50 or Free Shipping (taxes included)